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Shipping & Returns

Shipping and Returns

Shipping cost is based on the total weight of the items you have in your cart and calculated through USPS, which is who we ship through. We give you the opportunity to choose how quickly you want your package to arrive by offering First Class, Priority Mail and Priority Express.

Returns are not accepted for any patterns, books, kits, fibers or fabric. As you know, online pictures do not show the true color of fabric or floss.

Attention All Retail Customers Residing In The European Union (EU) Starting July 1st, 2021, sales made to consumers residing in member countries within the European Union (EU) will be required to charge consumers a “Value-Added Tax” or “VAT tax,” which will have to be paid by the consumer receiving the goods, or optionally by the shipper or by the marketplace the sale happened on. VAT is a consumption tax that applies to all goods and services, whether physical or digital, can range from 17% to 27% of the total sale depending on the country, and must be assessed by the seller of the goods and services, regardless of whether the business resides within the European Union or is a non-European Union business, such as GaRon Stitchery. Businesses that choose to continue to sell in these European countries would have to register for a VAT number, set up their websites to charge this VAT tax and remit those taxes to each individual member country on a quarterly basis.

After much thought and consideration, we have made the decision to no longer sell in the countries residing in the European Union to include: Austria, Belgium, Bulgaria, Crotia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithunia, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.

We did not come to this decision lightly. The truth of the matter is that the quantity and dollar amount of sales we make to these 28 countries on an annual basis simply does not justify what it would take to make our website VAT Tax compliant.

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